Refund Policy

Motiraé accepts eligible returns within 30 days of delivery.

To qualify for a return, items must be unused, unworn, in original condition, in original packaging, returned with proof of purchase, and returned with all original tags attached and untampered.

Removing product tags will void the return policy. Tampered tags will also void the return policy.

Items that are worn, used, altered, damaged after delivery, incomplete, missing original packaging, missing tags, or not in original condition may not be accepted.

Shipping fees are non-refundable. Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Refunds will be initiated only after the returned item has been received and inspected by Motiraé. If the item does not meet our return requirements, Motiraé reserves the right to deny the refund.

Approved refunds will be issued to the original payment method. Refund processing may take up to 7 business days after Motiraé receives and inspects the returned item. Your bank or payment provider may require an additional 3–5 business days to complete the refund.

Motiraé does not offer direct exchanges by mail. To exchange an item, customers must return the eligible item first and place a new order. Exchanges, replacements, or new purchases are subject to product availability.

If your item arrives damaged, defective, or incorrect, please contact Motiraé within 48 hours of delivery. Please include your order number, clear photos of the item, photos of the packaging, and a short description of the issue.

After review, Motiraé may offer a replacement, repair, or refund depending on the situation and product availability.

For return or refund requests, please contact contactus@motirae.ca