Privacy Policy
At Motiraé, we value your trust and are committed to protecting your personal information with care, transparency, and respect. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, contact us, or place an order.
Motiraé may collect personal information needed to provide our products and services, including your name, email address, phone number, billing and shipping address, order details, purchase history, payment confirmation details, messages, inquiries, reviews, feedback, and website activity information such as IP address, browser type, device information, and pages visited.
We may collect this information when you place an order, complete checkout, contact Motiraé by email or through our website, subscribe to updates or promotional messages, or browse and interact with our website.
Motiraé uses your personal information for order processing, shipping, customer support, returns, refunds, order updates, website improvement, fraud prevention, business protection, promotional communication where permitted, and legal or regulatory obligations.
Motiraé does not sell your personal information. We may share limited information only when necessary with trusted service providers, including website service providers, payment processors, shipping and delivery carriers, email or customer communication services, and legal or regulatory authorities if required by law.
Motiraé is hosted on the Wix.com platform, which provides the online platform that allows us to sell our jewelry to customers. Your information may be stored through Wix’s secure data storage, databases, and applications. Payments are processed through secure payment providers, and Motiraé does not directly store full credit card information.
Our website may use cookies and similar technologies to support checkout, improve website performance, understand visitor activity, and provide a better shopping experience. Some third-party services connected to our website may also use cookies according to their own privacy policies.
If you subscribe or give consent, Motiraé may contact you by email with product updates, promotions, launches, or special offers. You may unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly.
You may contact Motiraé to request access to your personal information, ask for corrections, update your information, request deletion where permitted by law, or withdraw consent where applicable. Some information may need to be kept for legal, security, fraud-prevention, accounting, or order-related purposes.
Motiraé keeps personal information only as long as needed for order fulfillment, customer service, legal requirements, accounting records, fraud prevention, and business protection.
Motiraé may update this Privacy Policy from time to time. Any changes will take effect once posted on our website.
For privacy questions or requests, please contact us at contactus@motirae.ca.